BCG is committed to providing quality support to our portfolio of products. This is accomplished through a talented, experienced workforce, continuous product and services improvement, cost control and accountability, efficiency and responsiveness, and an emphasis on customer satisfaction.

Our Customer Service team is dedicated to provide the highest quality services to sustain customer satisfaction through timely response and intervention. Via our 1-800 #, your employees and HR managers can contact us with their health and welfare program questions. Our customer service representatives will document the call and act as liaison between your employee, HR administrator and the respective insurance carrier. Your employee will be notified of the expected date of resolution and, if resolution is not received, we will follow-up until the issue is satisfactorily resolved. Our Customer Service team is available between 8:30 a.m. and 5:00 p.m. Monday through Friday.                                     

BCG continually strives to achieve exceptional customer service by targeting areas in need of improvement and identifying potential solutions to improve customer satisfaction. If you would like to communicate your thoughts or issues with members of the Customer Service team, please feel free to contact Janice Besso-Tamecki or Karen Golden.